Appraisal Coordinator
Lewisville, TX

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Appraisal Coordinator

Stearns Lending, LLC is a leading provider of mortgage lending services in Wholesale, Retail, Strategic Alliances and Consumer Direct sectors throughout the United States where licenses are held. The company was ranked as the #3 Wholesale Lender nationwide by Inside Mortgage Finance in 2016.*

Stearns Lending, LLC is looking for an Appraisal Coordinator to join the team. The Appraisal Coordinator will place appraisal orders and track down status updates from the AMC Vendors. This person will provide transparency to the Valuation Team as to where appraisal orders are in the pipeline. Additionally, the coordinator will assist in the management of the panel of appraisers. To do this, we need you to wear many hats, ranging from a visionary redesigning the needlessly complex appraisal process; a data analyst uncovering how to make the most impact; to a problem solver working with highly skilled engineers and industry experts to resolve technical and operational challenges.

Responsibilities will include:

  • Monitoring Appraisal orders to ensure compliant fulfillment and delivery
  • Selecting the most appropriate AMC for an assignment
  • Soliciting and monitoring quotes on complex appraisal assignments
  • Providing updates to key stakeholders on the orders in process
  • Addressing basic AMC queries and identifying escalations for response
  • Process the receipt of appraisals and invoices

·      Processing payments or refund issues

  • Knowledge of UCDP/EAD portals

  • Prior appraisal management company experience
  • Prior mortgage experience
  • Knowledge of RealEC, Mercury and/or Empower
  • 1-5 Years Experience in a similar roll
  • Desire to offer assistance in the form of clear and proactive communication
  • Ability to think critically and problem solve complex scenarios
  • A high degree of integrity and work ethic
  • The desire to perform
  • Customer service centric for internal and external customers. 

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